About Us
Call us on 0808 189 6550
Energy Advice East is a regional service led by Citizens Advice Essex and funded by UK Power Networks through its Energy Affordability Programme (ED2–ED3). The project exists to ensure that no household is left behind in the transition to a fair, affordable, and low-carbon energy future.
We work with a network of local Citizens Advice offices and community partners across Essex, Suffolk, Hertfordshire, Bedfordshire, Cambridgeshire, Norfolk, and Buckinghamshire, providing consistent, high-quality advice and support to households experiencing or at risk of fuel poverty.
Every case is unique. We work alongside clients to stabilise their finances, reduce energy costs, and build long-term resilience. Beyond direct advice, our Energy Champions programme trains trusted frontline workers—from schools, health, and housing—to spot the signs of fuel poverty and make secure referrals to our service.
The project supportsaims to support 48,000 clients with in depth over five years, with additional reach through general advice and Energy Champion engagement. All activity is aligned with UK Power Networks’ “No One Left Behind” strategy and the Citizens Advice commitment to tackling inequality, improving energy affordability, and helping communities thrive.
For Advice
Our trained energy advisers help people to:
Understand their energy bills and tariffs
Access discounts, grants, and supplier schemes
Resolve fuel debt and negotiate repayment plans
Apply for benefits and charitable funds to boost income
Improve home energy efficiency and heating systems
Register for the Priority Services Register (PSR) to receive extra support from energy networks
If you or someone you support is struggling with energy costs, you can call our FREEPHONE 0808 189 6550, or find your local Citizens Advice for personalised help.
Delivery is provided by selected local Citizens Advice partners in each region:
Citizens Advice Chelmsford,
Citizens Advice Colchester,
Citizens Advice Harlow,
Citizens Advice Southend
Citizens Advice Ipswich
Citizens Advice Broxbourne
Citizens Advice Luton
Citizens Advice Norfolk
Citizens Advice Diss & Thetford
While these offices deliver the UK Power Networks–funded Energy Advice East programme, available to anyone in the region - via a single point of access telephone service - the project sits alongside a wide range of other Citizens Advice services available across the East of England — including support with benefits, debt, housing, and employment. This ensures every client receives comprehensive, wraparound advice tailored to their needs.
If you need advice on other topics or would prefer to contact your local office click on the link below.