Get Help
If you recognise any of the signs of fuel poverty — or if you're simply worried about rising energy costs — don't wait, we are here to help.
We offer free, confidential guidance tailored to your situation. Whether you're in a crisis or just need some advice, our team is ready to support you.
We can help you…
Understand your rights and options
Apply for grants, discounts, and emergency support
Check what benefits you’re entitled to — and help you apply
Negotiate with your energy supplier on your behalf
Access emergency credit or hardship funds
Get help managing energy debt and avoiding disconnection
Make your home more energy efficient through funded schemes
Understand your energy bills and resolve disputes
Switch to a better or more affordable tariff
Get referred to high-quality debt, housing, or legal advice where needed
Access food bank referrals or local welfare assistance in emergencies
Use our digital tools to plan your budget or check eligibility
Ready to Get Help?
Support is available now — and it’s just one call or click away.
What to Expect
Our trained advisers will:
Listen to your situation without judgment
Explain the help available and how to access it
Work with you to find solutions that fit your needs
All our services are:
Free
Confidential
Impartial
Financial Support and Benefits
We can help you access:
Winter Fuel Payment
Warm Home Discount
Cold Weather Payments
Universal Credit, Pension Credit, and more
Local welfare schemes from Essex councils
Emergency hardship funds and grants
Home Energy Efficiency Support
We’ll connect you with:
ECO4 & Local Authority insulation/heating schemes
Advice on smart thermostats and low-cost fixes
Help applying for improvements and funding
Energy Debt & Consumer Rights
We can:
Speak to your supplier on your behalf
Set up affordable payment plans
Request emergency credit or stop disconnection
Help you file complaints or resolve billing errors
Register you for the Priority Services Register