Are you in fuel poverty?

Many people don’t realise they are in fuel poverty. It often creeps in slowly and starts to feel normal.

Call us on 0808 189 6550

Here are some common signs to look out for:

Financial Indicators

  • Spending more than 10% of your income on gas and electricity bills

  • Having to choose between heating and other essentials like food or rent

  • Falling behind on energy payments or building up energy debt

  • Struggling to top up prepayment meters

Physical and Health Signs

  • Unable to keep your home at or above 18°C in main living areas

  • Wearing multiple layers indoors, even during the day

  • Spending most of your time in just one room to conserve heat

  • Experiencing frequent colds, respiratory issues, or worsening health

Behavioural Changes

  • Heating only one room in the home

  • Going to bed early just to stay warm

  • Avoiding inviting people over because your home is too cold

If any of this sounds familiar, you may be experiencing fuel poverty — and you are not alone. Support is available, and we’re here to help.

What Causes Fuel Poverty?

Fuel poverty doesn’t happen overnight — and it’s rarely caused by just one thing. Instead, it’s usually the result of several overlapping factors that make it harder to keep your home warm and your bills manageable.

Low Household Income

When your income isn’t enough to cover the basics — like rent, food, transport and heating — energy becomes something you have to ration. Many people experiencing fuel poverty are on low wages, zero-hours contracts, or fixed incomes such as pensions or benefits.

High Energy Costs

Energy prices have risen sharply in recent years. For many households, bills have doubled or even tripled. If you're on a standard variable tariff, prepayment meter, or using expensive fuels like oil or LPG, you may be paying far more than average.

Poor Home Energy Efficiency

Older or poorly maintained homes can be very difficult — and expensive — to heat. Common issues include:

  • Lack of insulation

  • Inefficient heating systems

  • Draughty windows and doors

  • Damp or mould caused by poor ventilation

Even if your income is stable, a cold or inefficient home can push you into fuel poverty.

Life Circumstances

Some people are more vulnerable due to their circumstances. This includes:

  • Older adults and young children (who need warmer environments)

  • People with long-term illnesses or disabilities

  • Private renters with limited control over property conditions

  • Rural households with fewer heating options

Who’s Most at Risk?

Fuel poverty can affect anyone, but some groups are especially vulnerable:

  • Older adults (65+)

  • Families with young children

  • People with chronic illnesses or disabilities

  • Private renters in older properties

  • People on low or irregular incomes