Helping households stay warm and well
Tackling fuel poverty together across the East of England
Call us on 0808 189 6550
Although fuel poverty can be defined in various technical ways, the most meaningful indicator is people’s real-life experience.
If you're spending a large portion of your income on energy, having to choose between heating and eating, unable to top up a prepayment meter, or simply struggling to keep your home warm — especially during the colder months due to fear of the cost — then you are likely to be experiencing fuel poverty.
Citizens Advice Essex - through a partnership of local Citizens Advice partners through the East of England can provide free, confidential support to help you:
Manage your energy bills
Access emergency help when you need it most
Improve your home’s energy efficiency so you can stay warm for less
Directly refer you to other services we offer — for example, if you’re in fuel debt, we can connect you with accredited, high-quality debt advice; or if you're having problems with your landlord, we can support you in understanding and asserting your housing rights
And remember, this service is provided regardless of where you live and offers an additional layer of support and accessibility to that which your local Citizens Advice office may be providing.
Get Emergency
Support
If you can’t afford to heat your home or pay your energy bills, we can connect you with urgent help — including emergency credit, supplier negotiations, and crisis funds.
Spot the Signs of Fuel Poverty
Not sure if you’re affected? You might be in fuel poverty if you're regularly choosing between heating and essentials, keeping your home cold to save money, or falling behind on bills. We can help.
Access Grants and Benefits
We can help you find out what financial help you're entitled to — from energy bill discounts and winter payments to emergency grants and benefit top-ups.
Make Your Home More Efficient
Get advice on how to reduce energy waste and make your home warmer — from insulation to boiler upgrades and energy-saving tips.
Our Impact
8 out 10
Have their problem resolved after coming to us
4 out of 5
people saved money after speaking to us
£169 Million
of public value generated by our work in 2024/25
(Citizens Advice Essex local offices)
£5000
Over 38% of responding clients gained more than this through annualised income gains and energy savings
(* Achieved through our Support Customers in Crisis Project - funded by BGET)
